Convenient Returns

Domade’s Return Policy

With Domade, you can return your order for a full refund (see below for details). We pride ourselves in offering convenient customer solutions! We understand that your complete satisfaction is the foundation to running a successful business. 

You can contact our customer solutions team at:

Phone:  (336) 497-4408
E-Mail:  customersolutions@domade-inc.com
Fax:  (336) 497-4611

Convenient Domade Return Procedures

1. Log into your Domade account and click "My Account" at the top of any page.  Click the Order Number containing the item(s) you'd like to return.  Check the boxes next to the SKU numbers you'd like to return and click the "Return Items" button.  Fill out the short form and click "Submit".  We'll take it from there.  It can take up to a 2 business days before you will receive your DR so please be patient, we are here to make sure we provide convenient solutions. Remember, products returned without a DR cannot be refunded.
2. Once we’ve provided your DR number and a return address (please don’t ship back to our customer service office, we will provide an address for you), carefully repackage the items to be returned.  Write the DR number on the outside of the shipping box (never on the product packaging itself).
3. Send items to the return shipping address we’ve provided using a carrier who offers proof of delivery (UPS, FedEx, or Priority Mail).
4. In about three weeks after the receipt of your return, you should see your credit appear on your credit card statement.

DR's are generally sent within 48-72 hours (business days, weekends not included).

Don't forget!

• A Return Authorization is required for all returns.  Returns without a DR may be returned to you at your cost.  Please follow the below procedures to make the return of your order convenient.

• Return it to Domade.  All returns should be shipped to the warehouse on your packing slip or the address we send you when we issue your DR.

• Returns should be in their original packaging and in resellable condition.

I Ordered the Wrong Item or Changed my Mind…What Should I Do?

Uh Oh! You ordered the wrong item or simply changed your mind; just contact us within 30 days and we’ll be happy to help you return it.  On some products shipped direct from manufacturers, a restocking fee may apply.  Also note that you are responsible for return shipping charges or freight charges, whichever apply.

Phone orders where we helped in selecting a product will also fall under this category.  While we do our best to advise on the correct items for you, we are not responsible for "free" returns when that product isn't exactly what you wanted.  Customers are still responsible for such returns. We will do our best to remind you of this when you place your order.

Remember, all returns must be 100% intact, with all original packaging, manuals, registration cards, etc so we can easily put our items back on the shelves.

The Product I Ordered Arrived Defective or Damaged…What Should I Do?

Domade is very sorry if you received a damaged or defective product.  We ship all of our products from our distribution centers in new condition as if you were picking it off the store shelf yourself.  So don’t worry, we will take care of this for you.  If you received such an item please contactour customer solutions team at (336) 497-4408 or email us at customersolutions@domade-inc.com.  We will send you a DR and arrange for return shipping.  Please contact us within five business days of receipt for fast and easy return. 

For HON Furniture damaged and defective goods, warranty includes replacement of parts not return of product or credit of order.

Non-Returnable items

Unfortunately, not all items are covered by our return policy.  We are unable to accept returns on the following products:  HON furniture, Flash Furniture, Bush Furniture,  custom products from Holland Bar Stool Company, opened software, any toner or ink cartridge, electronics, business machines, food, beverages, medical products once used, cleaning supplies, paper, ring binders, pharmaceuticals, vacuum cleaners, assembled or installed furniture, special order items, custom or made to order products.  Also, any dated products such as tax forms, calendars, appointment books, business journals, diaries, desk calendars, desk pad calendars, wall planners or planners are not returnable and sales are final.

No returns can be accepted 30 days following the issuance of an DR. 

*Restocking Fees

Unfortunately there are some products where we’ll need to pass along a restocking fee that is imposed by manufacturers.  These only apply to those products that come direct from manufacturers.  The restocking fee is generally 15-25% and almost always apply to those products shipping direct from the manufacturer.  They include such manufacturers such as (but not limited to):

Acroprint

School Supply returns also incur a 25% restocking charge and must be received to the appointed warehouse within 30 days.